Please note:Keep the original shipping box in a good shape in case you'd like to issue a return afterwards.
SAMEBIKE want help you to perform more efficiently once receiving SAMEBIKE products. Before shipping out we'll check every detail of the product for you, make sure that the related accessories are included.
SAMEBIKE could ship to Lower 48 states in the USA （Except Hawaii,Alaska and Puerto Rica，Military and P.O. Box shipping address）,Canada,United Kingdom and Part of European countries:;Austria、Belgium、Bulgaria、Denmark、Estonia、Finland、France、Germany、Greece、Ireland、Italy、Latvia、Lithuania、Luxembourg、Netherlands、Poland、Portugal、Slovakia、Slovenia、Spain、Sweden，the other countries are not included in our shipping area for now.
Ship From : Poland warehouse cover orders of EU countries, United states warehouse for USA order, Canada warehouse for canada order and Ireland warehouse for orders from united kingdom.
We are pleased to offer completely free shipping to addresses in below EU countries , USA and Canada.
|United States、US Outlying Islands、Canada||Free|
Customs Duties: Duty Free, seller pay customs duties and fees.
Orders Processing Time
We take 1~2 business days for processing orders and upload tracking number within 48 Hours.
The shipping time usually takes 3-7 business days, depends on local delivery speed and weather, which we cannot fully control.
When your order is shipped out, a notification will be sent to the e-mail box you registered on our website.
You can find a tracking number in the Email and you can track the state by enter your tracking number through 17track.
Total Delivery Time = Processing Time + Shipping Time
Shipping Delay: We will notify you in case of Shipping delay through email and refund you if don't want to wait for a longer time.
Once your order has been paid, you need to cancel your order within 5 hours before our warehouse handle your order. We do not offer cancellation once parcel have been sent out. If you are cancelling before work has begun, then we will refund your payment in full via whichever payment method you used.
Pls contact us to Cancel order, Email: firstname.lastname@example.org
Shipments containing ebikes are sent signature required due to the high value of the item and restrictions pertaining to the delivery of high-capacity lithium-ion batteries. The shipping carrier is instructed obtain a signature before delivery and should not leave packages unattended, although starting with the COVID-19 pandemic, shipping carriers may obtain visual confirmation that the recipient acknowledges receipt of the package as an alternative to obtaining a physical signature.
SAMEBIKE ships using DPD in EU , FedEx and USPS in USA, based on the size/weight of your order and your delivery address. We’ll ship your order in a single box whenever possible, but occasionally we’ll need to send multiple shipments: for example, if you’ve ordered several large/bulky items.
Refused Shipments – Flat Fee.
If you refuse delivery of an order that you asked us to ship to you, we reserve the right to charge a flat fee of $160/pc to partially cover our shipping costs. We cannot change, intercept, or cancel orders that have already shipped. If you refuse delivery, we will treat your order as a return if it arrives back to us and issue a refund for the purchase price via your original payment method, less $160/pc.
Business Hours：Monday-Friday: 9:00am- 6:00pm
Address: (Part 101)Building 101, No. 32, Bicun North Road, Huadu District, Guangzhou, Guangdong, China
Below is our shipping address：
Poland Warehouse :
Company : CHL Logistik Sp.z o.o.-XW(die Drittanbieter von Logistikdiensten)
Address: Swiecko 43B 69-100 Swiecko/Poland
The USA Warehouse :
Address: 1589 E Nine St Pomona, CA 91766
West Post USA Warehouse
Address :347 Enterprise Place, Pomona, CA, 91768
M−KITE INTERNATIONAL COMPANY
Street Name: Don Hillock Drive
House number: 159
Postcode: L4G 0K2
The Ireland Warehouse :
Company :Kelstar logistics
Name : Thomas Kelly
Address :Dpd depot 16 Roughmead, Drinagh, Co. Wexford, Ireland.
Please note that the Ireland warehouse can ship to all major cities in the UK as follows:
Note: If you encounter any problems regarding the shipment of your order, you can always contact us directly at
Address:(Part 101) Building 101, No. 32, Bicun North Road, Huadu District, Guangzhou, Guangdong, China