Cancellation Policy

Cancellations

Cancellation of Orders.  You may cancel an order by contacting us via email: support@samebike.com or telephone:+8613143650097, Cancellation is not confirmed until you receive a response from our customer support team. 

Once your order has been paid, you need to cancel your order within 5 hours before our warehouse handle your order. We do not offer cancellation once parcel have been sent out. If you are cancelling before work has begun, then we will refund your payment in full via whichever payment method you used.

After you have placed an order, we cannot change it, including for size or color reasons.  Please make your selections carefully and reach out to our team for guidance to ensure you are choosing the right item.

Orders which have already been shipped (you have received a tracking number) cannot be changed or cancelled. 

Card Processing Fee.  If you ask us to cancel an order after we have captured funds from your credit/debit card, (or after we've captured funds from your PayPal account) 2.5% will be withheld from your refund to cover the cost of merchant card processing, which we do not recover when issuing a refund for a cancelled order.