Financing-Klarna

 

Choose your payment plan, and no more hesitate for your new riding life!

Preparing for your coming e-bike trip? No more delay for your trip, and enjoy the Heybike e-bike immediately!

Now, 3 payment plans are available for choosing, Pay in 4, Pay in 30 days, Monthly financing (up to 3 months). 
*It is onlyt available for EU clients now, we will update here when we set it up for the UK and US.

Pay in 4 Benefits:

1. Spread out your shopping and budget your spending, making it a flexible and easy shopping manner.
2. If you choose a Pay in 4 plan, it will not affects your credit score.
3. No interest and no fees when you pay on time.

Financing Procedures:

Step 1:
Get a Klarna app on your phone and sign in. Please notice that Pay in 4 payments first starts with the Klarna app.

Step 4: 

Choose the payment plan you would like and check out. And now, your financing begins.

We're always here to help!

Don’t see your question here? Check out Klarna’s full FAQ page. You can reach Klarna anytime at https://www.klarna.com/us/customer-service/ or by downloading the Klarna app.

In which countries can I use Klarna on the site?

Only EU countries are avaliable on our site by now, including Norway, Finland, Denmark, Germany, the Netherlands, Belgium, Switzerland, France, Italy, Poland, Spain, Portugal, Great Britain, Hungary, Czech Republic, Slovakia. And for the UK and US countries, we will update the information as soon as it is available.

How much rate will be charged for my order?

The rates differ from each countries and banks. But please don't worry about it, you can see all details on checkout page after entering your shipping address.

What happens if I make a return?

If you need to return part or all of your order, Klarna will issue you with a new statement. Simply follow the retailer's return instructions and make sure to take note of the tracking number. Log into your Klarna account, select “report a return”, and we’ll pause your statement. As soon as the retailer has processed your return, we will send an adjusted invoice.

There's something wrong with my order. Do I still need to pay for it?

You do not need to pay for goods that are received damaged, broken, or defective. Follow the retailer’s dispute instructions and “report a problem” in your Klarna account to pause your statement until the issue is resolved. As soon as the retailer has registered your return, the refund will be processed within 5-7 business days.

I have not received my order. What happens to my statement?

You do not need to pay the statement until you have received your order. Contact the retailer for a delivery update, log into your Klarna account, and “report a problem” to pause your statement until you’ve received your order.

My statement is incorrect. What should I do?

If your statement does not match your order details, please contact the retailer directly to correct your statement.


If there is any question or help needed, please contact us at media@samebike.com.