Warranty Policy

The specific warranty covering your SAMEBIKE bicycle is governed by the law of country in which it was purchased, and applies only to bicycles purchased from Authorized SAMEBIKE Retailers or directly from SAMEBIKE.

After reviewing our warranty policy, if you believe you have a warranty claim,pls contact: support@samebike.com
whatsapp:+8615602253371

SAMEBIKE Limited Warranty And Policy On REPLACEMENT PROCEDURES & RESPONSIBILITIES
1. 14-Days Money Back: For 14 days after the date of purchase, return your Undamaged / Unused SAMEBIKE product and receive a refund. The time of the refund, for example: when the returned bike arrives at our warehouse, we accept it and process the refund within 3 days.
2. Frame Metal and other accessories warranty for 3 years, batteries, motors and other accessories warranty for 1 year

 
What if I bought a second-hand SAMEBIKE?

You can enjoy the warranty only if(not optional):

1.The 1-year package hasn't expired since the initial owner has received it

2.You have the initial owner's name & the initial order number.

 

What if my bike was stolen?

We are sorry that the stolen bike is not covered by the warranty. We recommend investing in a quality lock to protect your bike when you're not riding.

 
SAMEBIKE Bikes 1-3 Years Warranty

All SAMBIKEs are covered by our manufacturer's 1-3 years all-inclusive warranty against all manufacturing defects for the original owner. (All free parts are not covered under warranty).

The 1-3 years warranty period will start from the time the original owner receives the bike.
Caution :
Frames, metals etc, accessories  can be warranted for 3  years.
Motor, battery and other accessories can be warranted for 1 year.

Replacement Program.

SAMEBIKE will replace any and all components that are deemed defective or damaged (including damage incurred during shipping) without user error.

1: Claims


All claims to this warranty must be made through SAMEBIKE. and submitted to support@samebike.com. Proof of purchase and photos or videos of the damaged product are required with any warranty request. Before making a warranty claim, we suggest that you contact us at support@samebike.com as there may be a simple fix for your problem. Valid warranty claims will be processed through SAMEBIKE within 1 year of initial purchase.

SAMEBIKE will not replace any part without first seeing photos or video of the damaged product. Customer needs to provide us with evidence by email.

2: Shipping Damage Claims


In rare instances, the item received may be damaged during transportation. If shipping damage occurs, please contact support@samebike.com and provide us with photo or video proof. After receiving the claim email, we will reply and give a solution in 3 days.

All free accessories will not participate in the replacement or compensation if they cause scratches during transportation.

NOTICE: We don't accept Shipping Damage Claims more than 7 days when receiving products.

Frame

SAMEBIKE ebike frames are covered by a replacement warranty for 3 year.

This warranty includes a replacement frame only. Labor charges to changeover parts to replacement frame are not included. Changeover labor must be performed by an authorized SAMEBIKE

SAMEBIKE reserves the right to use scratch and dent stock when replacing a frame under this warranty. Frame styles and/or colors not in stock may be replaced with a compatible style and/or color at the discretion of  SAMEBIKE

Frame issues that are excluded from this warranty include but are not limited to:

Corrosion
Paint fade, scratches, impact marks
Impact damage
Non reversible modification (drilling/welding)
Chain guard mount to the frame if applicable

Batteries

SAMEBIKE batteries are covered by a 1 year prorated warranty.

During 1 year of service – A defective battery will be repaired or replaced at no cost to the customer. The warranty period for a repaired or replaced battery remains unchanged based on original purchase date.
After the first 1 year of service – A prorated credit, based on months of service, will be applied toward the purchase of a new battery. Batteries purchased at pro-rated cost will have a new 1 year warranty based on the pro-rated purchase date.

Batteries can be assessed and found defective only by directly by SAMEBIKE.

This Limited Warranty does not cover:

1. Defects or damage resulting from accident, abuse, misuse, abnormal use (including but not limited to stunt riding, racing or other similar activities not consistent with the intended use of the Products), improper storage, abnormal exposure to liquid, chemicals, moisture, abrasives, sand or dirt, neglect, or abnormal physical, electrical or electromechanical stress;
2. Scratches, dents and cosmetic damage, unless caused by SAMEBIKE;
3. Product that has the serial number or the bar code removed, defaced, damaged, altered or made illegible;
4. Ordinary wear and tear;
5. Defects or damage to the Products caused by the use of accessories, products, or ancillary/peripheral equipment not furnished or approved by SAMEBIKE with the Products;
6. Defects or damage caused by assembly, testing, operation, maintenance, installation, service, repair, or adjustment in a manner that varies from Assembly Instructions & Owners Manual;
7. Defects or damage resulting from external causes such as collision, fire, flooding, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse or improper use of any electrical source;
8.1 In addition, with respect to the Battery, this Limited Warranty does not cover defects or damage;
8.2 Caused by charging by a battery charger not intended or appropriate for use with the Battery or the improper use of a battery charger;
8.3 Where any of the seals on the Battery are broken or show evidence of tampering;
8.4 Where the Battery has been used in equipment other than the Bike for which it is specified;
8.5 The corresponding issues on battery and e-bike will not be covered by the warranty after using a battery that is not specific to your e-bike model. We do not recommend you to use a battery of other brands on SAMEBIKE e-bike, although the output voltage of the other's battery may also be 48V, the battery protection system may not be the same, there may be incompatible situations leading to damage to our motors and dispalys.

Parts & Components

Original SAMEBIKE parts & components are covered by  3 years limited warranty.(When all the spare parts for warranty are sent to the customer, the customer needs to bear the freight.)
This Limited Warranty does not cover:

1.Ordinary wear and tear not the result of defects in workmanship or materials. Wear and tear can be assessed by SAMEBIKE. Parts not typically covered include but are not limited to:

1.1 Brake Pads
1.2 Rotors
1.3 Spokes
1.4 Tires/Tubes
1.5 Chains
1.6 Chain Rings
1.7 Cassettes
1.8 Crankset
1.9 Parts compromised due to corrosion due to the elements (moisture, heat, etc).
1.10 Damage or deterioration of the surface finish, appearance, or aesthetics of the product.
1.11 Frame, forks, handlebar, seat post, saddle, brakes, lights, crankset, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, motor, throttle, controller, wiring harness, LCD display, kickstand, reflectors, and hardware.

2. Labor charges for part replacement or changeover.
3. Defects or damage resulting from accident, abuse, misuse, abnormal use (including but not limited to stunt riding, racing or other similar activities not consistent with the intended use of the Products), improper storage, abnormal exposure to liquid, chemicals, moisture, abrasives, sand or dirt, neglect, or abnormal physical, electrical or electromechanical stress.
4. Scratches, dents and cosmetic damage not caused by SAMEBIKE.
5. Product that has the serial number or the bar code removed, defaced, damaged, altered or made illegible.
6. Defects or damage to the Products caused by the use of accessories, products, or ancillary/peripheral equipment not furnished or approved by SAMEBIKE with the Products.
7. Defects or damage caused by improper assembly, testing, operation, maintenance, installation, service, repair, or adjustment in a manner that varies from Assembly Instructions & Owners Manual.
8. Defects or damage resulting from external causes, such as collision, fire, flooding, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse or improper use of any electrical source.

How to make a warranty claim


If you believe your SAMEBIKE has a warranty issue, please contact our customer support team for instructions on how to proceed: 

 

Contact Us

Email: support@samebike.com

WhatsApp: (+86)15602253371

Phone: (+86)15602253371

Business Hours:(UTC+8) Monday-Friday: 9:00am- 6:00pm

Address: (Part 101) Building 101, No. 32, Bicun North Road, Huadu District, Guangzhou, Guangdong, China (This is not the return address, please contact us to get the return address)