Return Policy; Restocking Fees
Returns, Refunds and Restocking Fees. SAMEBIKE believes in the quality of its products and wants you to shop with confidence. Please read the following carefully to understand our returns and restocking fee policy applicable to all components, accessories and ebikes sold by SAMEBIKE.
Returns of New and Unused Items Within 14 Days of Receipt. We allow you to return any item in new and unused condition within 14 days of receipt for a full refund with no restocking fee, but shipping charges. For all returns, return shipping charges are the responsibility of the recipient, unless we made a shipping error. We will issue a refund using the same payment method you used originally.
Please note: Keep the original shipping box in a good shape in case you'd like to issue a return afterwards.
- Returns of New and Unused Items Outside the 14-Day Window. If you wish to make a return outside of the 14-day window, then if the item to be returned is in new and unused condition, you may return the item subject to the delivery and return shipping charges and a restocking fee in the amount of thirty percent (30%) of the purchase price.
Shipping Damage Claims
In rare instances, the item received may be damaged during transportation. If shipping damage occurs, please contact firstname.lastname@example.org and provide us with photo or video proof. All free accessories will not participate in the replacement or compensation if they cause scratches during transportation.(NOTICE: we will not accept Shipping Damage Claims later than 7 days from receipt of products)
- Returns of items with quality problems:Take picture/videos,we will arrange replacement or return in 3 days.
- Email us before return,then we will offer address for you. email:email@example.com
Refused Shipments – Flat Fee
If you refuse delivery of an order that you asked us to ship to you, we reserve the right to charge a flat fee of $160/pc to partially cover our shipping costs. We cannot change, intercept, or cancel orders that have already shipped. If you refuse delivery, we will treat your order as a return if it arrives back to us and issue a refund for the purchase price via your original payment method, less $160/pc.
Refunds, exchanges, and store credits
Once a return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.
If the return is approved, then the refund, exchange, or store credit will be processed. For refunds, a credit will automatically be applied to your credit card or original method of payment, within 2-5 days.
Late or missing refunds
If you haven't received a refund in time, first check your bank account, then contact your credit card company, it may take some time before your refund is officially posted. If you've done all of this and you still have not received your refund yet, please email us.
Business Hours：(UTC+8) Monday-Friday: 9:00am- 6:00pm
Address: (Part 101) Building 101, No. 32, Bicun North Road, Huadu District, Guangzhou, Guangdong, China