Shipping Information

Please note:Keep the original shipping box in a good shape in case you'd like to issue a return afterwards.

SAMEBIKE want help you to perform more efficiently once receiving SAMEBIKE products. Before shipping out we'll check every detail of the product for you, make sure that the related accessories are included.

Delivery Range

SAMEBIKE could ship to Lower 48 states in the USA （Except Hawaii,Alaska and Puerto Rica，Military and P.O. Box shipping address）,Canada, United Kingdom and Part of European countries:;Austria、Belgium、Bulgaria、Denmark、Estonia、Finland、France、Germany、Greece、Ireland、Italy、Latvia、Lithuania、Luxembourg、Netherlands、Poland、Portugal、Slovakia、Slovenia、Spain、Sweden，Croatia、Czech Republic、Hungary、Romania，the other countries are not included in our shipping area for now.

Ship From : Poland warehouse cover orders of EU countries, United states warehouse for USA order, Canada warehouse for Canada order and United kingdom warehouse for orders from United Kingdom.

Shipping Costs

We are pleased to offer completely free shipping to addresses in below EU countries , UK, USA and Canada

 

Tariff: Free duty, seller pay for the tariff.

Orders Processing Time

We take 1~2 business days for processing orders and upload tracking number within 48 Hours.

Shipping Time

The shipping time usually takes 3-7 business days, depends on local delivery speed and weather, which we cannot fully control.

When your order is shipped out, a notification will be sent to the e-mail box you registered on our website.

You can find a tracking number in the Email and you can track the state by enter your tracking number through 17track.

Total Delivery Time = Processing Time + Shipping Time

Shipping Delay: We will notify you in case of Shipping delay through email and refund you if don't want to wait for a longer time.

Cancellation

Once your order has been paid, you need to cancel your order within 5 hours before our warehouse handle your order. We do not offer cancellation once parcel have been sent out. If you are cancelling before work has begun, then we will refund your payment in full via whichever payment method you used.

 Pls contact us to Cancel order, Email: support@samebike.com

Signatures Required.  

Shipments containing ebikes are sent signature required due to the high value of the item and restrictions pertaining to the delivery of high-capacity lithium-ion batteries. The shipping carrier is instructed obtain a signature before delivery and should not leave packages unattended, although starting with the COVID-19 pandemic, shipping carriers may obtain visual confirmation that the recipient acknowledges receipt of the package as an alternative to obtaining a physical signature.

Shipping Carriers.  
SAMEBIKE ships using DPD in EU , FedEx and USPS in USA, based on the size/weight of your order and your delivery address. We’ll ship your order in a single box whenever possible, but occasionally we’ll need to send multiple shipments: for example, if you’ve ordered several large/bulky items.

Refused Shipments – Flat Fee. 
If you refuse delivery of an order that you asked us to ship to you, we reserve the right to charge a flat fee of €160/pc to partially cover our shipping costs. We cannot change, intercept, or cancel orders that have already shipped. If you refuse delivery, we will treat your order as a return if it arrives back to us and issue a refund for the purchase price via your original payment method, less €160/pc.

 

Note: If you encounter any problems regarding the shipment of your order, you can always contact us directly at

Contact Us

Email: support@samebike.com

Phone/WhatsApp: (+1) 659 345 2074

Business Hours：(UTC+8) Monday-Friday: 9:00am- 6:00pm