Return & Refund Policy

New and unused e-bikes can be returned within 14 days with a charge of €185/bike for shipping and restocking. We will send you the label, please print it out and stick it outside the box and wait for the courier to pick up the package at your place. Kindly notice that please use the original box when returning. If the original box is damaged badly, please contact us at support@samebike.com or send us messages.

For all returned items, please keep the original shipping box in good shape.

How to return my electric bike?

Step 1：Contact us via message or send an email to support@samebike.com.
Step 2: After the order return be confirmed, you will receive an email with label. Print and state it outside the box.
Step 3: Waiting for courier picker to pick up the package.
Step 4: After the warehouse receive and check the package, your refund will go back to the original account within 2-5 business days.

How to return broken items?

Take picture/videos,we will arrange replacement or return within 3 business days.

Do I need to pay for an extra fee to return it?

Yes, €185/bike for shipping and restocking will be charged.

How much refund can I get?

For broken items:You will receive full refund within 1-2 business days.

For e-bike: We will minor the €185/bike for shipping and restocking and refund the left part. For example, if your LO26-II order value €1019， you will receive 1019-185=€834.

For accessories: You will receive the full refunds, but you need to delivery and pay for the delivery fee yourself to nearest warehouse.

When can I get my refund?

For broken items:You will receive full refund within 1-2 business days.

For e-bikes and accessories: The refund will go to your account within 2-5 business days after the warehouse receive the package and check items are good.

Late or missing refunds

If you haven't received a refund in time, first check your bank account, then contact your credit card company, it may take some time before your refund is officially posted. If you've done all of this and you still have not received your refund yet, please email us at support@samebike.com.

 

Contact Us

Email: support@samebike.com

Phone/WhatsApp:  +48 790775943

Business Hours：(UTC+8) Monday-Friday: 9:00am- 6:00pm